FAQs

If you notice a discrepancy in the delivered quantity, please report it immediately. We will investigate, cross-check delivery logs, and work with our delivery partners to resolve the issue. In the case of a confirmed discrepancy, we will either offer compensation or redelivery, depending on the situation.

If you need to cancel or modify your order, please inform us as soon as possible. Cancellation or changes are subject to the terms outlined in our agreement, which may include fees or time-based penalties depending on how far along the order process is. We will do our best to accommodate any changes whenever possible.

The lead time for bunker fuel orders typically ranges from 24 to 48 hours, depending on the port location and fuel availability. For larger or more complex orders, we recommend placing your order at least 3–5 days in advance. If you require emergency or urgent deliveries, our team can work with you to expedite the process.

Yes, we offer long-term contracts for clients who require consistent fuel supply. These contracts can provide price stability and allow you to lock in competitive rates for an extended period, helping to protect your business from market fluctuations. Please contact our sales team to discuss contract options that suit your needs.

We are fully committed to providing fuels that comply with all relevant environmental regulations, including the IMO 2020 sulphur cap. All our bunker fuels are tested and certified to meet ISO 8217 standards, as well as the required sulphur limits. We stay up to date with regulatory changes and ensure our products meet the latest environmental guidelines.

In case of an emergency, we offer expedited delivery services to ensure that your vessel receives the fuel it needs as quickly as possible. We prioritize urgent orders and work with our logistics partners to deliver fuel in time to avoid operational disruptions.