FAQs
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8. What is the process for resolving disputes or issues with fuel quality or delivery?
Answer:In the rare event of a fuel quality or delivery issue, we have a dedicated customer support team to resolve any disputes promptly. We encourage customers to report issues immediately, and we will conduct a thorough investigation and offer solutions, including a refund or replacement if needed.
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9. What is your pricing structure for bunker fuels?
Answer:Our pricing for bunker fuel varies based on market conditions, fuel type, quantity, and the delivery port. We provide transparent and competitive pricing, and our team will offer a detailed quote based on your specific requirements.
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10. How do I know if I am compliant with sulfur regulations when buying bunker fuel?
Answer:We provide a variety of compliant fuels, including low sulfur options (LSFO and VLSFO) that meet the latest IMO sulfur cap regulations. Our fuels are tested and certified to ensure they meet all international standards, helping you remain fully compliant.
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11. What environmental regulations should I be aware of when purchasing bunker fuel?
Answer:We are fully committed to environmental responsibility. Our bunker fuels comply with international regulations such as the IMO 2020 sulfur cap and MARPOL Annex VI. We stay updated on changing global regulations to ensure our clients remain compliant and environmentally responsible.
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12. Do you offer any discounts or bulk pricing for large fuel orders?
Answer:Yes, we offer competitive pricing for bulk fuel orders. For large-volume purchases, we provide customized discount structures. Please contact our sales team to discuss your order size and receive a personalized quote.
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13. Can you supply biofuels or alternative fuels for shipping?
Answer:We are actively exploring the supply of sustainable and alternative fuels, including biofuels, LNG, and other eco-friendly options. Contact us for more details on our sustainable fuel offerings and how we can help your fleet transition to greener alternatives.
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14. What should I do if my fuel requirements change after placing an order?
Answer:If your fuel requirements change after placing an order, please contact our team immediately. We will do our best to accommodate changes based on availability and adjust the delivery details or fuel quantity as needed. However, changes may be subject to certain terms and conditions, depending on the status of your order.
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